How to Read The WOW moments MMagic: Customer Care as the starting tip to an inverted pyramid DOC
While there’s no correct method or answer for improving consumer loyalty levels, the key is to build up a client-driven mentality that will help educate choices and friends bearing. Keeping awake to date with call focus best practices is likewise something to remember. The above rundown of suggested strategies from a wide assortment of sources speaks to just the start – the potential outcomes are huge.“The best marketing doesn’t feel like marketing.” - Tom FishburneThis quote by Tom Fishburne has been my guiding light for my career as an established marketer with over 15 years of experience where I have also not attempted to market anything but have stated simply what the product or service could do for my customer or user.Probably all the noise and distractions which now are being created are due to the absence of this simple but fundamental rule in marketing. One more repeating problem which I note in the marketing these days is the absence of the line which differentiates marketing from sales. If you are looking to increase your customer satisfaction then the first thing to do is forget going top to bottom where all is about sales but you will have to invert the pyramid altogether where all will be only about the user and start from there.The author through this book aims to share his pyramid for success which has helped him gain the name and fame which he hopes each and every brand will be able to leverage soon.
