The E.I. Connection: Emotional Intelligence, The Key to Elevating the Experience
The E.I. Connection: Emotional Intelligence, The Key to Elevating the Experience

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Emotional Intelligence is the key component to elevating the client, customer or guest experience. Companies lose business every day because of poor customer service. Throughout my career I have had the opportunity to learn insights from some of the best service providers, working with leaders such as Ritz Carlton, Disney and Nordstrom. I incorporate key learnings from my experience as a successful actor, over 20 years of corporate facilitating and as a certified trainer for Positive Coaching Alliance.This information, personal stories and acting exercises will provide simple, practical and effective tools that can be put to use immediately and will become a go-to reference. I have seen, taught and experienced what works. This book will show you how to enhance your guest experience, increase customer loyalty, and improve employee retention by creating advocates for you and your business.Review"This is a fantastic read. I love the book. Right on point. You speak my love language."–Larry Levine. Best selling author of Selling from the Heart."This book is not just for customer relationships, it will help all your relationships."–Chelsea Leigh. Principal, Little Life Box.

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  • Released: February 24, 2020
  • Author: John H. Brennan
  • Rating: 5
  • Publisher: Ebook Digital Agent
  • Total Page: 250 pages
  • File Size: 20000 KB
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