Improvements in Healthcare & Retail Customer Experiences
Improvements in Healthcare & Retail Customer Experiences

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Customers expect that any irritants along their journey to purchase a product or service have been strategically anticipated and tactically removed. But what if they haven't? In this no-nonsense resource, Gargano-Adamski not only identifies roadblocks to first-rate customer experiences, but also outlines easy-to-implement solutions for each step within a customer's journey. Tackling two business sectors customers encounter daily (healthcare and retail), the author examines what these sectors can learn from each other in terms of delighting the customer.

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  • Released: February 24, 2020
  • Author: Theresa Gargano-Adamski
  • Rating: 3,5
  • Publisher: Ebook Digital Agent
  • Total Page: 250 pages
  • File Size: 20000 KB
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